Intermittent The request was not authenticated. Click here to re-authenticate. error

If you are intermittently seeing this error pop up, is there an F5 load balancer involved?


The request was not authenticated.  Click here to re-authenticate.

The F5 may be blocking AjaxCall.ashx requests and returning a 200 Status code instead if the call is hitting a POST Data Length limit configured on the F5 or if the AjaxCall.ashx SmartObject call results in a 500 error.

Fix:

- Increasing the POST Data Length limit on the F5 if applicable

- Temporarily disable the iRule that may be masking the 500 error with the 200 response; this may show what the actual SmartObject error is to be resolved

- Enabling HostServer Logging and SmartObject logging may also help you to debug if temporarily disabling the iRule or debugging the F5 is not possible


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