System.InvalidOperationException: Certificate not found: CN=k2.denalix.com (CN=K2 On Premise Root, O=K2) in LocalMachine/My

K2 Upgrade Error: Service Startup Failure Due to Missing Certificate

Error Message:

  • You'll encounter this error during a K2 upgrade if a required certificate is missing:

Application: SourceCode.Configuration.Api.exe ... Exception Info: System.InvalidOperationException: Certificate not found: CN=k2.denallix.com.com (CN=K2 On Premise Root, O=K2) in LocalMachine/My

Resolving the Error:

  1. Validate and Repair Certificates:

    • Navigate to the K2 installation folder.
    • Run CertificateManager.exe.
    • Press v to validate certificates and identify issues.
    • If issues are found, press r to repair them.

  2. Recover Upgrade Process:

    • Rerun the K2 setup.
    • Choose the Recover option to resume the upgrade process.

Additional Tips:

  • Review K2 Documentation: Consult the official K2 documentation for more detailed troubleshooting steps if the error persists.
  • Contact K2 Support: Seek assistance from K2 support for complex scenarios or further guidance.
Other Upgrade errors:

By following these steps, you should be able to successfully resolve the certificate-related error and proceed with the K2 upgrade.

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